Privacy policy

Privacy Policy

Last Updated: 06 July, 2026

Welcome to Nestraa ("we," "our," "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Order Details

  • Payment Information (processed securely by third-party payment providers)

Technical Information

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Time Spent on Website

  • Referral Source

  • Cookies and Similar Technologies

Customer Communications

If you contact us via email, phone, WhatsApp, social media, or live chat, we may retain records of those communications to assist you and improve our services.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Deliver products to your address

  • Send order confirmations and shipping updates

  • Respond to customer service inquiries

  • Process returns, refunds, and exchanges

  • Improve our website and customer experience

  • Prevent fraud and unauthorized transactions

  • Comply with applicable legal obligations

  • Send promotional emails, offers, or newsletters (only where permitted or with your consent)

We do not sell your personal information to third parties.

3. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your shopping cart

  • Save your preferences

  • Improve website performance

  • Analyze visitor behavior

  • Personalize content and recommendations

  • Measure advertising effectiveness

You can disable cookies through your browser settings; however, some features of the website may not function properly.

4. Third-Party Services

To operate our business, we may use trusted third-party service providers, including:

  • Shopify (Website Hosting & Store Platform)

  • Payment Gateway Providers

  • Shipping & Logistics Partners

  • Analytics Providers (such as Google Analytics)

  • Marketing & Advertising Platforms

  • Email Marketing Providers

  • Customer Support Tools

These providers receive only the information necessary to perform their services and are expected to protect your information in accordance with applicable privacy laws.

We encourage you to review the privacy policies of these third-party services.

5. Payment Information

For your security, [STORE NAME] does not store your complete debit card, credit card, UPI, or banking information.

Payments are processed securely through trusted payment gateway providers that comply with industry security standards.

6. Data Security

We take reasonable technical, administrative, and organizational measures to protect your personal information from:

  • Unauthorized access

  • Misuse

  • Loss

  • Alteration

  • Disclosure

  • Destruction

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your information only for as long as necessary to:

  • Fulfill your orders

  • Provide customer support

  • Meet legal, tax, accounting, and regulatory obligations

  • Resolve disputes

  • Enforce our agreements

Once the information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Customer Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data (subject to legal obligations)

  • Withdraw consent for marketing communications

  • Request a copy of the information we hold about you

  • Object to certain types of processing where applicable

To exercise these rights, please contact us using the details below.

9. Marketing Communications

If you subscribe to our newsletter or promotional communications, you may receive updates regarding:

  • New product launches

  • Special offers

  • Discounts

  • Promotions

  • Store news

You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or contacting us directly.

10. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Compliance with Indian Law

This Privacy Policy is intended to comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable, along with other relevant laws governing data protection and electronic commerce in India.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

www.nestraa.in
Email: business.aj@gmail.com
Phone: 9877836835
Business Address: 353 Lajpat Nagar, Jalandhar

Disclaimer

This Privacy Policy is a general template intended for an Indian e-commerce store. While it reflects common legal and regulatory practices, it is not legal advice. Before launching your store, it's advisable to have your policies reviewed by a qualified legal professional, particularly if you collect sensitive personal data, offer international shipping, or operate in jurisdictions with additional privacy requirements.