Terms of service

Terms of Service

Last Updated: 06 July, 2026

Welcome to Nestaraa ("we," "our," "us"). These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please refrain from using our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into a binding agreement under applicable Indian laws.

  • The information you provide is accurate, complete, and current.

2. Account Terms

If you create an account with Nestaraa, you agree to:

  • Provide accurate and up-to-date information.

  • Maintain the confidentiality of your login credentials.

  • Be responsible for all activities conducted through your account.

  • Notify us immediately of any unauthorized access or security breach.

We reserve the right to suspend or terminate accounts that violate these Terms or are suspected of fraudulent activity.

3. Pricing and Payment

  • All prices displayed on our website are in Indian Rupees (INR) unless otherwise specified.

  • Prices are subject to change without prior notice.

  • We reserve the right to correct pricing errors or inaccuracies at any time.

  • Payment must be completed using the payment methods available at checkout.

  • Cash on Delivery (COD) may be available for eligible orders and locations.

Orders will only be processed after successful payment confirmation or order verification for COD orders.

4. Product Descriptions

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate.

However:

  • Product colors may vary slightly depending on your screen settings.

  • Measurements and specifications may have minor variations.

  • Packaging may differ from images due to manufacturer updates.

  • We do not guarantee that all information on the website is error-free.

If a product is significantly different from its description, please contact us immediately.

5. Order Acceptance

After placing an order, you will receive an order confirmation acknowledging receipt of your request.

This confirmation does not constitute acceptance of your order.

Nestaraa reserves the right to:

  • Accept or reject any order.

  • Cancel orders suspected of fraud or unauthorized activity.

  • Cancel orders due to pricing errors.

  • Cancel orders because of product unavailability.

  • Limit quantities purchased per customer or household.

If an order is canceled after payment has been received, the applicable refund will be processed to the original payment method.

6. Shipping and Delivery

We aim to dispatch orders as quickly as possible.

Delivery timelines are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Remote serviceable locations

  • Operational disruptions beyond our control

Once an order has been handed over to the shipping partner, delivery timelines are managed by the respective courier.

Customers are responsible for providing accurate delivery information. Additional shipping charges may apply for incorrect addresses or repeated delivery attempts.

7. Returns, Refunds, and Exchanges

Our Return and Refund Policy forms an integral part of these Terms.

Returns and refunds are subject to:

  • Product eligibility

  • Return window

  • Inspection upon receipt

  • Applicable exceptions

Certain categories (such as hygiene products, customized items, or clearance products) may not be eligible for returns unless damaged or defective.

Approved refunds will be processed using the original payment method within the applicable processing period.

8. Intellectual Property

All content on the Nestaraa website, including but not limited to:

  • Logos

  • Branding

  • Images

  • Product descriptions

  • Website design

  • Graphics

  • Text

  • Icons

is the property of Nestaraa or its respective licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Prohibited Uses

You agree not to use the website to:

  • Violate any applicable laws or regulations.

  • Engage in fraudulent transactions.

  • Impersonate another individual or entity.

  • Upload viruses, malware, or harmful code.

  • Attempt unauthorized access to our systems.

  • Interfere with website functionality.

  • Scrape, copy, or extract website data without permission.

  • Infringe upon intellectual property rights.

  • Abuse, harass, or threaten our staff or other users.

Violation of these Terms may result in account suspension, legal action, or both.

10. Third-Party Links

Our website may contain links to third-party websites for your convenience.

Nestaraa is not responsible for:

  • Third-party content

  • Privacy practices

  • Products or services offered by third parties

Accessing third-party websites is at your own risk.

11. Limitation of Liability

To the maximum extent permitted by law, Nestaraa shall not be liable for:

  • Indirect or consequential damages.

  • Loss of profits or business opportunities.

  • Delays caused by third-party logistics providers.

  • Technical interruptions or website downtime.

  • Loss arising from misuse of products.

  • Errors caused by incorrect information provided by customers.

Our total liability for any claim shall not exceed the amount paid by the customer for the relevant order.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

12. Indemnification

You agree to indemnify and hold harmless Nestaraa, its owners, employees, partners, and affiliates against any claims, liabilities, damages, losses, or expenses arising from:

  • Your misuse of the website.

  • Your breach of these Terms.

  • Your violation of applicable laws.

  • Your infringement of third-party rights.

13. Force Majeure

Nestaraa shall not be held responsible for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fires

  • Epidemics or pandemics

  • Government restrictions

  • War

  • Labor disputes

  • Internet or communication failures

  • Transportation disruptions

14. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions will be posted on this page with the revised "Last Updated" date.

Your continued use of the website after changes constitutes acceptance of the updated Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts in Jalandhar, Punjab, India.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Nestaraa
Email: business.aj@gmail.com
Customer Support Hours: Monday – Saturday, 10:00 AM – 5:00 PM (IST)

Disclaimer

These Terms of Service are intended as a general template for an Indian e-commerce business. They should be reviewed and customized to reflect your specific business operations, including your Return & Refund Policy, Shipping Policy, and any applicable legal requirements. For complete legal compliance, consider having them reviewed by a qualified legal professional before launching your store.