Refund policy

Return & Refund Policy

Last Updated: 06 July, 2026

At Nestaraa, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the eligibility, process, and conditions for returns, refunds, and exchanges.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect upon delivery.

  • The product is unused, unwashed, and in its original condition.

  • The product is returned with all original packaging, tags, accessories, and invoices (where applicable).

  • The return request is made within 24 Hours of receiving your order.

To ensure a smooth return process, products must be securely packed before being handed over to the courier.

2. Items Not Eligible for Return

For hygiene, safety, and operational reasons, the following items cannot be returned unless they are damaged, defective, or incorrectly delivered:

  • Personal care or hygiene products

  • Customized or personalized items

  • Gift cards

  • Clearance or final sale items

  • Products marked as "Non-Returnable" on the product page

  • Products that have been used, damaged after delivery, or returned without original packaging

Nestaraa reserves the right to decline returns that do not meet the above eligibility criteria.

3. How to Request a Return

To initiate a return, please contact us at:

Email: business.ajethi@gmail.com

Please include:

  • Your order number

  • Your full name

  • Reason for the return

  • Clear photographs and videos of the product (especially for damaged or defective items)

Our support team will review your request and provide further instructions if the return is approved.

4. Return Timeframe

Return requests must be submitted within 24 Hours from the date your order is delivered.

Requests received after this period may not be eligible for return or refund.

5. Inspection Process

Once the returned product reaches our warehouse, it will undergo a quality inspection.

The inspection is conducted to verify:

  • Product condition

  • Original packaging

  • Accessories (if applicable)

  • Eligibility under this policy

Nestaraa reserves the right to approve or reject a refund based on the inspection results.

6. Refund Process

Once your return is approved after inspection:

  • Your refund will be initiated to the original payment method used during checkout.

  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer, UPI, or another suitable method after collecting the necessary details.

Refunds are typically processed within 10-15 days after approval.

Please note that banks and payment providers may require additional time to reflect the refund in your account.

7. Exchange Policy

If you receive:

  • A damaged product

  • A defective product

  • An incorrect item

you may be eligible for a replacement or exchange, subject to product availability.

If the same item is unavailable, we may offer:

  • A suitable replacement

  • Store credit

  • A full refund (at our discretion)

8. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery.

  • Include photographs or videos clearly showing the issue.

  • Do not use the product before contacting us, as this may affect your eligibility.

Once verified, we will arrange a replacement, exchange, or refund as appropriate.

9. Return Shipping Costs

If the return is due to:

  • A damaged product

  • A defective product

  • An incorrect item sent by Nestaraa

Nestaraa will bear the return shipping cost.

If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise stated.

Any applicable charges will be communicated before the return is processed.

10. Cancellation Policy

Orders may be cancelled before they are shipped by contacting our customer support team.

Once an order has been dispatched, it cannot be cancelled and will instead be subject to this Return & Refund Policy.

11. Refund Exceptions

Refunds may not be issued in the following circumstances:

  • Product has been used or altered.

  • Product is returned without original packaging or accessories.

  • Return request is made after the eligible return period.

  • Damage is caused by misuse, negligence, or improper handling after delivery.

  • The product falls under the non-returnable category.

12. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Nestaraa
Email: business.aj@gmail.com
Customer Support Hours: Monday –Saturday, 10:00 AM – 5:00 PM (IST)

Customer Commitment

At Nestaraa, we believe shopping should be worry-free. If something isn't right with your order, our team is committed to resolving the issue fairly, transparently, and as quickly as possible. Your trust is important to us, and we're here to ensure you have a positive experience with every purchase.